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Return Policy

You can order from INK POWER Limited with complete confidence.

We accept returns for the purpose of exchange, fault, or change of mind. You will be refunded the value of the item at the time of your transaction.

Delivery Errors or Non Delivery

The Customer will promptly check for correctness in deliveries made by INK POWER Limited and will advise INK POWER Limited of any short shipments, mispicks, damage, or incorrect deliveries within 14 days of receipt of goods by the Customer. Any non-delivery claims must be made within 14 days of invoice date.

Where INK POWER Limited is satisfied, after carrying out its own investigation, that there has been a short delivery or error in dispatch of any goods, in each case due to the fault of INK POWER Limited, it will at its discretion provide for such shortage or incorrect delivery either replacement goods (if it is practicable to do so) or a credit against future orders.

Product Returns

An order can be returned within 14 days of receipt if unopened and in an original, re-saleable condition.

• Unopened products refer to the original packaging being untampered and not opened (e.g., tape removed, packaging unsealed) or having markings on the product.

• Re-saleable condition refers to the product being in the original condition that it was received in.

• No expired stock can be returned or credited; this also applies to products nearing their expiry date and will be assessed on a case-by-case basis.

For any returns or credit claims, please complete our Return Authorisation Request Form. Return Authorisation Approval is required on all items.

Products returned to INK POWER Limited without an Approved Return Authorisation Approval and relevant RMA number are subject to being rejected and returned to the sender with freight being charged to the sender.

Defective Goods

1. Compatible or Remanufactured Consumable Goods fall under our “NO RISK Guarantee” (see link for more information: Guarantee Policy).

2. Original Equipment Manufacturer products (Original), such as consumables from Brother, HP, Epson or Canon, and Hardware such as Mice and Keyboards, are covered exclusively by the manufacturer's factory warranty. Contact INK POWER Limited for clarification on specific manufacturer warranties.

3. Toner and Laser cartridges MUST have an image/sample of the print and/or the displayed printer error (No Exceptions). Failure to supply this documentation will result in credit being denied, as this is a requirement to process the return to the vendor of the product.

4. Unless otherwise stated, all products have a warranty of 12 months from the Purchase date.

Return Value

In most cases, INK POWER Limited will provide a credit for any product that is returned unopened and in original condition less a 15% restocking fee.

Damaged, used, or opened products will not be exchanged, credited, or refunded.

Any refunds outside of 14 days will be offered as a store credit / voucher.